Wednesday, 7 January 2015

CUC 9.x: Partitions and Search Spaces

Partitions are used to group objects together. Partitions can be assigned to Search Spaces which are assigned to users to provide access to the objects. This is similar to call manager CSS/PTs.

The following objects can be grouped in partitions:

  • Users with mailboxes (primary extension)
  • User alternate extensions
  • Contacts (including VPIM contacts)
  • System distribution lists
  • System call handlers
  • Directory handlers
  • Interview handlers
  • VPIM locations

  • User extension has to be unique within a partition.
  • Object names and Contact extensions can overlap within a partition.
  • Object can be assigned to single partition only.

The following types of objects can use a search space for their search scope:

  • Users with mailboxes
  • Routing rules (both direct and forwarded)
  • System call handlers
  • Phone directory handlers
  • Voice-enabled directory handlers
  • VPIM locations

Note: Search Spaces scan partitions sequentially and applied first match rule.

Important Notes on SS/PT with Call Routing Rules

  • Unity Connection uses the search space defined as the initial scope of the call to identify whether the call is from a user, and if so, which user. If a user calls from an extension that is in a partition that is not a member of the search space set as the initial search scope for the call, the call is not identified as coming from the user (it will be treated as external call). If the extension of the user overlaps with an extension in another partition that also appears in this search space, the call is identified as coming from the first object that Unity Connection finds when searching the partitions in the order that they appear in the search space.
  • Users who call to sign in to Unity Connection won't have their search scope set to the search space defined for their user profile until they have successfully completed the sign-in process.

Managing Partitions

  1. In CUC Administration, expand Dial Plan , then select Partitions .
  2. On the Search Partitions page, select Add New .
  3. On the New Partition page, enter a name for the partition.
  4. Select Save

Managing Search Spaces

  1. In CUC Administration, expand Dial Plan , then select Search Spaces .
  2. On the Search Spaces page, select Add New .
  3. On the New Search Space page, enter a name for the search space.
  4. Select Save

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