Saturday, January 10, 2015

CUC 9.x: Distribtuion Lists

System distribution lists are used to send voice messages to multiple users. The users that are members of a system distribution list typically are users who need the same information on a regular basis, such as employees in a department or members of a team.

By default CUC has the following DLs:

  • All Voicemail Users: This DL includes all users with voicemail boxes. When the users are deleted the accounts are removed from the DL automatically.
  • Undeliverable Messages: Users who are assigned to the Undeliverable Messages List receive messages left by outside callers for recipients whose mailboxes are not found or have been deleted, or non-delivery receipts (NDRs) that cannot be delivered to the original sender of a message. By default, the UndeliverableMessagesMailbox user account is the only member of the Undeliverable Messages distribution list.
  • All Voicemail-Enabled Contacts: This DL isn't including any user by default.

To create a new DL:

  1. In Cisco Unity Connection Administration, expand Distribution Lists , then select System Distribution Lists. Select Add New .
  2. On the New Distribution List page, enter an alias and display name for the list.
  3. On the Edit Distribution List Basics page, use the Media Master to record a name for the list. Users hear this recording as confirmation when they address messages to the list.
  4. Optionally, enter an extension for the list.
  5. On the Edit Menu, select Distribution List Members .
  6. On the Distribution List Members page, select Add User. In the Available Users Search Results table, check the check boxes next to the display names of the users to add to the list, then select Add Selected .

Note: You can assign Alternate Name to the DL in addition to Display Name. Consider specifying alternate names if the display name is not pronounced the way it would be read when the users are utilizing voice-recognition feature to send to DL, as may be the case with acronyms and abbreviations.

Control Access to DLs

The basic method for controlling access to DLs is by SS/PTs. Also, if a member in the DL resides in a PT that isn't mapped to the SS of the sender, the message won't be delivered to him with an NDR sent back. The rest of the DL members will get the message.

Another scalable method is using DL's access lists. When you enable the access list feature, for each system distribution list that receives messages, you create a second system distribution list which act as an access list. The name of the second distribution list should be in the format . The access list suffix is configured in the advanced system settings and by default is -accesslist. For example, to set up an access list for a system distribution list that has the alias allvoicemailusers, you create a second system distribution list with the alias allvoicemailusers-accesslist, and add as members who are allowed to send to the list.

Note that users who are members of the access list must also have their search scope set to a search space that includes the partition of the system distribution list in order to address messages to the list.


  1. In Cisco Unity Connection Administration, expand System Settings , expand Advanced , then select Messaging .
  2. To enable system distribution list access lists, check the Use Access Lists to Control Who Can Send to System Distribution Lists check box. (This check box is unchecked by default.)
  3. To have Cisco Unity Connection continue to allow messages to be sent to system distribution lists that do not have access lists created for them, check the Allow Delivery of Messages to System Distribution Lists That Have No Access List check box.
  4. To specify the suffix that is used to distinguish access lists, enter a suffix in the System Distribution List Alias Suffix for Access Lists field. The default suffix is -accesslist.

Note: In addition to SS/PTs and access lists, you need to allow senders to send messages to distribution lists on their Class of Service (CoS).

1 comment:

  1. How is it possible to send messages to members of the distribution list? I tried setting up a CTI route point, and pointing it to the extension of the Distribution List, but it doesn't work.



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